Unsuccessful Campaigns: When a campaign is not successful, Backers will receive credits back to their account, which can be used to back any active campaign on Cajole.
Direct Deposit Payments: Backers who made their payment via direct deposit may be entitled to a refund, provided the refund is issued to the same account from which the payment was made, and the payment amount was over $50. Refunds cannot be issued to a different account than the one from which the original payment was received.
Refund Request Procedure: Backers may request a refund by contacting Support at [email protected] at the conclusion of an unsuccessful campaign. Refunds will be processed in accordance with the terms outlined in this policy.
Transaction and Processing Fees: Transaction fees deducted from the initial purchase will not be returned. Any ACH processing fees incurred for returning a payment will also be deducted from the refund amount.
Stretch Goals That Weren't Delivered: Sometimes a campaign hits a stretch goal — meaning enough was backed to unlock an extra piece of the offer — but the target ultimately can't deliver on that specific extra piece. When that happens, you get a credit covering the dollars you contributed during the time window that stretch goal was active. The main goal stays delivered, the stretch goals that DID come through stay delivered — only the dollars tied to the undelivered stretch goal come back.
Example: The campaign's main goal was $5,000. It hit a $7,500 stretch goal and a $10,000 stretch goal. The $10,000 stretch goal isn't delivered. You contributed $200 when the pot was at $9,000 — that backing pushed the pot from $9,000 to $9,200, all of which was inside the $7,500–$10,000 window. You'll see a $200 credit.
If a backing straddles the line where a stretch goal was hit, only the part that fell INSIDE the undelivered stretch's window comes back. The math is dollar-for-dollar at the threshold.
Leaderboard Perks That Weren't Delivered: If you earned a leaderboard perk — Highest Backer, Top 10 Backers, Top 5% of Backers, whatever it was — and the target ultimately can't deliver that specific perk, you get a credit for the dollars you contributed past the campaign's highest hit goal.
Here's why "past the highest hit goal" rather than your whole backing: the dollars you contributed up to and including the campaign's highest hit goal funded the goals that DID get delivered. Those dollars worked. Only the dollars you sent past that line — the ones chasing the leaderboard position or pushing for a stretch goal that didn't land — are the ones that come back.
Example. The campaign's main goal was $5,000, with stretch goals at $7,500 and $10,000. The pot ended at $11,000, so the highest hit goal was $10,000. You earned the Highest Backer perk and the target can't deliver it. If your entire contribution stayed below $10,000 of pot value, you get nothing back — the goals you funded were delivered. If you contributed $300 when the pot was already at $10,500, that whole $300 is credited back.
Honored perk wins. If you earned the declined perk AND another perk on the same campaign that IS being delivered, you keep the delivered one — no credit for the declined one. You can't have both.
By participating in a Campaign, Backers acknowledge and accept the terms of this Refund Policy. If you have any questions or require assistance, please contact our Support team at [email protected].
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